Everything was perfect. Customer service guys were very polite & knowledgeable and kept me informed on what was going... on with my car. Tech was outside with info, keys right as I pulled up. ( had to meet outside because of the covid-19)
When I was indecisive on what to do technician talk to me through everything to make sure that I understood what needed to be done and what could wait. That right there was very helpful.
Some times in this business, women feel as if they're taken advantage of but I DID NOT feel this way with this company.
Also no charge loaner car & I live 1hr. away. Niceread more
I had my vehicle towed to Greg's as it wouldn't start. They immediately found it to be the fault of a bad fuel pump.... Upon digging further into that I got the phone call no one wants; they called to okay further service as my fuel lines also ended up being damaged. This ended up almost doubling my repair cost, they offered to buy the parts online for a few hundred dollar discount and I told them to go ahead with that. I'm thankful they are willing to go out of their way to save the customer some money, especially me being a college student.
A day after I brought it in, all of the work was completed and I got a phone call saying it was ready for pickup. They had actually saved me $600 off of my original cost as they were able to get a tool to splice in parts of the fuel lines rather than replacing the entire thing. I greatly appreciate a shop that wants to save their customers money and will get you in and out quickly and as cheap as possible. You can tell Greg and his team really care about what they do and I would highly recommend his shop to everyone!read more
I took my 2001 Volvo V70XC into Greg’s shop in January after it stopped running completely. Transmission blew. Greg... and his guys tried everything to make her run again. After putting in 3 new transmissions, going above and beyond to inform about my specific car (it’s a rare one!) at a number of different places, they unfortunately had to tell me they had to give up on her, something he didn’t ever do in the years of owning the shop. In the meanwhile, I was able to use their loaner car for FREE! For 3 weeks as they were waiting for transmissions to be shipped. As Greg stands behind his work, we negotiated a deal fair for me. Greg even managed to find someone to sell my car to as by this point, fixing it would probably take me out 3000+, whereas the car value is no more than 2200... Greg has been of great help and when I bought my new car, this was the place I went to to make sure the car’s condition was good. Wouldn’t take it anywhere else in town!!read more
These guys are great! Just to sample what kind of service I might get from them, I took my 2005 Toyota Highlander in... for a minor repair. I was unexpectedly surprised at how friendly and courteous all staff members were and I was able to use a coupon! Through a text message and a link to a web portal from them, I was able to view pictures taken of various parts or mechanical items that needed repair and understand what sort of maintenance recommendations they would make to keep my good old Highlander in optimal running order. I’ve got a little over 110K miles on my Highlander and I had kind of neglected it, so I brought it back to Greg’s Champion Auto and I was able to use a coupon again. I’m sure I got a better deal than I would have if I had brought it anywhere else. Thanks, Greg and staff! If I ever need any other work done on it, I’ll be back.read more
Have always done my own maintenance but recently moved here and have no access to a shop/tools. GCA was recommended to... me by the guys at a local place where I get my oil changed. Had brakes and calipers done. It was done quickly. They didn’t sell me anything but did a full inspection and let me know when I should plan certain maintenance. They worked with my hectic schedule and gave me rides and were always on time. Everyone there is personable and down to earth. Will recommend them to anyone needing work done.
Addendum: I should add that there were no extra fees and the cost was 50$ less than the original quote so there was no hassle.read more
Great service from the moment I scheduled an appointment online. Customer service is their priority (on top of getting... your car running great again—which mine does!). Would definitely recommend!read more
While waiting outside your shop to get a ride from friends after dropping off a vehicle I witnessed how your workers... drive cars they are meant to repair. I understand that you need to drive a vehicle and start at times to get a feel for a problem or listen to sounds. However, never should one quickly accelerate from a stopped position and speed down the side of your building in a crowded area of vehicles and people and hit the brakes hard. I then watched your driver honk the horn multiple times for the people inside to open your shop door and once open entered at a very high speed. Watching this I wonder how careful you are while working on a vehicle. Guess you can do what you want behind closed doors but in the open this looks bad for your business even if a customer isn't watching!read more
We found Greg's staff to be very professional & helpful. We especially appreciated their new software, that showed us... with pictures no less, every important part of my car that was inspected. AMAZING service!!read more
Great service! The staff were wonderful to talk to, I had multiple issues that made the problem difficult to diagnose.... Their mechanics did a great job finding and solving the issue with my brakes and were able to explain everything they had to do. They also offered me a loaner vehicle while they had mine at no cost. Very happy customer and will definitely continue taking my vehicles here.read more